Frequently Asked Questions

Everything you need to know about your olfactory journey.

Are your fragrances authentic and original?

Yes, all scents at Olfactory Factory are 100% authentic, sourced directly from authorized distributors or the brands themselves.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.

What is your return policy for opened perfumes?

Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase for a full refund.

Do you offer sample sizes before I commit to a full bottle?

Yes, we offer a 'Discovery Set' program where you can purchase 2ml vials of our most popular scents to test on your skin before buying a full-sized bottle.

How should I store my fragrances to ensure they last?

To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity, such as a bedroom drawer.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.